Overview
We are committed to providing each customer with exceptional service. We offer a 30-day refund policy on all of our programs excluding our live online coaching programmes. Due to the nature of our business and the accessibility of our high ticket products immediately upon purchase, these offers are void of any refund policy.
Online On-Demand Training courses:
We offer a generous 14 day money back guarantee for customers who have purchased our on-demand online training. Customers wishing to refund their purchase must email our support team within 14 days of their purchase date. Refund requests raised through any other means cannot be actioned until raised through our support system.
Subscription Products:
For our subscription products we will abide by the Consumer Rights procedure of the UK, which entitle the consumer to a 14 day cooling-off period from the start date of the subscription, however this right is waived as soon as the product or service is purchased has been streamed or downloaded.
You can cancel your subscription at any time from any future billing. Any cancellation request or refund request must come in through our support system before your next rebill is due. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. In addition to this, any cancellation requests received after a payment has been taken cannot be refunded.
Live Events & Workshops:
For our live events and workshops, unless stated otherwise, the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded under any circumstance. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business.
Need help?
Contact us for questions related to refunds and returns.